Please fill out this complaint form, which can be accessed here:
https://skiprnext.zendesk.com/hc/en-us/requests/new.
We will send you an acknowledgment of receipt within
10 business days and a response within
60 business days, except in exceptional circumstances.For complaints regarding payment services, a response will be provided within
15 business days (up to a maximum of 35 business days in exceptional situations).
Note: If a complaint is made verbally, the claimant will be asked to submit it in writing on a durable medium.In the event of a disagreement or a lack of response within two months (or 15 business days for payment services), you may contact the Ombudsman free of charge:
[Full contact details: email, address, website link].
