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our terms and conditions

everything you need to know about using skipr ...

Date of last revision: 23/01/2020

Deze algemene voorwaarden zijn in het Engels opgesteld. Indien u het Engels niet begrijpt, neemt u contact op met Skipr (via privacy@skipr.co) alvorens de applicatie ervan te aanvaarden om een vertaling of een verklaring in het Nederlands te krijgen. Door deze algemene voorwaarden te aanvaarden, verklaart u Engels en de inhoud van deze voorwaarden te begrijpen.

Les présentes conditions générales sont établies en anglais. Si vous ne comprenez pas l’anglais, veuillez prendre contact avec Skipr (via privacy@skipr.co) avant d’en accepter l’application pour recevoir une traduction ou une explication en français. En acceptant les présentes conditions générales, vous déclarez comprendre l’anglais et le contenu des présentes conditions générales.


These Terms and conditions can be accessed on the Website as well as on the menu of the Application and can be easily downloaded in a PDF format from the Website.

These Terms and conditions are applicable from 9 Avril  2019 onwards and replace all previous terms and conditions.

These Terms and conditions shall apply to all Users, in addition to any general or special conditions applicable to any kind of product or service offered directly or indirectly on the Application, on the Website, per e-mail or per telephone as the case may be, including products and services offered by third parties and shall over rule any other terms and conditions that do not originate from Skipr. However, by accepting the application of the Terms and conditions, the User expressly accepts the application of the terms and conditions of the service provider offering its services and/or products on the Application to that User pursuant to provision 10 below.

Subject Matter

SKIPR SA/NV, having its registered office at rue du Mail/Maliestraat 50, 1050 Brussels, Belgium and registered with the Crossroads Bank for Enterprises (Brussels),with company number 0712.537.551 (RLE Brussels) (hereinafter referred to as "SKIPR") has developed an application, called Skipr, for the offering of routine, booking and payment for all types of mobility solutions (the “Application”). Skipr will enable Users to search the best route for their travels and to book and pay for alltypes of mobility solutions (train, bus, taxi, bikes, etc.) they might need for the selected route, as provided in these Terms and conditions. Users may use the Services only in accordance with these Terms and conditions.

1. Definitions

Defined terms in this Agreement shall have the meaning as ascribed to them in thisArticle 1 or the meaning indicated where they are used.

2. Subscription by a User

Defined terms in this Agreement shall have the meaning as ascribed to them in this Article 1 or the meaning indicated where they are used.

3. Use of Services Access to and use of content

You may use the Application and/or the Website to browse, locate, view and pay transportation for your travels. To use the Application and/or the Website, you will need a device that meets the system and compatibility requirements for the relevant content, working Internet access and compatible software.

Mobility services offered on the Application. The mobility services offered on the Application may vary and/or be updated. The User expressly acknowledges that Skipr is in no way whatsoever responsible for such variations and/or updates. All mobility services may not be available at all times or in all locations.

Third-Party Fees. You are responsible for any access or data fees incurred from third parties (such as your Internet provider or mobile carrier) in connection with your use of the Services.

Updates. The Application and the Website may need to be updated, for example, for bug fixes, enhanced functions, missing plug-ins and new versions. Such updates may be necessary in order for you to use the Application and/or the Website. By agreeing to these Terms and conditions and using the Application and/or the Website, you agree to receive such updates automatically.

Proof. Unless otherwise proven, the data registered on the Application and/or the Website form the proof of the purchase of any transportation ticket or any booking by the User.

SMS. You might receive a SMS message to enable you to use the Application. Standard rates will apply.

Payment Card. Skipr SA is registered by the Autorité de Contrôle Prudentiel et de Résolution (ACPR, French body responsible for supervising the banks) as agent of Treezor SAS, headquartered at 94 rue de Villiers, 92300 Levallois-Perret - registered in France at Nanterre RCS (number 807 465 059), as electronic money institution approved by the ACPR under number 16798.

4. Absence of user right of withdrawal

By virtue of article VI.53, 13° of the Economic Law Code (“Code de droit économique”/ “Wetboek van economisch recht”), user’s right of withdrawal for 14 days is not applicable in the case at hand.

5. User responsibilities and User guidelines

The User undertakes:

Should the User fail to comply with their obligations, Skipr reserves the right to prohibit and immediately block access to the Website and/or the Application (including their Account), to prohibit such access without repayment of any tickets bought or any open balance and to take out proceedings for the payment of compensation.

6. Personal Data, privacy and use of geolocation data

Skipr considers the protection of Personal Data and privacy of the User extremely important. Skipr wishes to inform the User and give the User control about what happens with their Personal Data. The Personal Data of the User are protected by Skipr in accordance with Skipr's Privacy and Cookie Policy, which is available on https://www.Skipr.co as well as on the menu of the Application, and in accordance with applicable Belgian and European legislation on privacy and data protection. Skipr's Privacy and Cookie Policy describes how Skipr collects,uses, communicates, discloses and protects your Personal Data and which cookies Skipr uses and for which purposes. Not only the User’s rights are described there in, but also how the User can exercise them.

7. Prices, purchases and payments

8. Liability

This Article will survive termination of this Agreement.

8.1. Skipr Liability

8.2. User Liability

9. Disclaimer of warranties

Skipr does not guarantee, represent, or warrant that the use of the Services will be uninterrupted or error-free, and Users agree that from time to time Skipr may remove the Services for indefinite periods of time, or cancel the Services at any time, without prior notice to the Users. The User expressly agrees that their use of, or inability to use, the Services is at their sole risk. The Services and all products and services delivered to the User through the Website or the Application are (except as expressly stated otherwise by Skipr) provided “as is” and “as available”, without warranties of any kind for as far as possible in application of Belgian law, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, title and no infringement.

10. Links to third-party websites or services and application of their terms and conditions

11. Intellectual Property Rights

All Intellectual Property Rights related to the Website, the Application (in object code and source code form), the underlying models and algorithms of theApplication and of the Website, Skipr brand and logo, including any rights, title and interest therein, shall at all times remain the sole and exclusive property of Skipr and if applicable, its licensors, and the User shall obtain no rights, title or interest (including without limitation Intellectual Property Rights) therein pursuant to these Terms and conditions, except for the limited user rights expressly granted hereunder. In the event, notwithstanding any prohibition thereto, the User modifies or creates derivative works of the Application and/or the Website, Skipr shall own all rights, title and interest, including any Intellectual Property Rights, in and to such modifications and derivatives and the User hereby assigns any such rights, title and interest, including any Intellectual Property Rights, in such modifications and derivatives to Skipr at no cost to the latter.

The User agrees:

(1) not to remove any intellectual property notices in the Application and on the Website;
(2) not to sell, transfer, rent, lease, grant access or sub-license the Application and the Website to any third party;
(3) not to alter or modify the Application and the Website;
(4) not to reverse engineer, disassemble, decompile or attempt to derive source code from the Application and the Website;
(5) not to prepare derivative works from the Application and the Website and
(6) not to use or register the brand “Skipr”.

Skipr cannot be held responsible for any abusive or fraudulent use of its name, its logo, its brand or their addresses.

12. Termination

13. General provisions and jurisdiction

14. Questions

If you have any further questions about these Terms and conditions or their implementation or if you need support with the use of the Application, please contact Skipr by email at privacy@skipr.co

Skipr will answer your questions or complaints relating to these Terms and conditions, the use of the Application, the purchase of tickets (including their payment) or the booking of services.

For questions or complaints directly related to the services performed by the third party service providers, please contact directly the customer service of the concerned service provider as detailed in their terms and conditions (for example in case of problems in busses or trains traffic, in case of a strike, in case of a problem with a bike, if your bike is stolen or broken, if you have an accident, etc.).